Here at EAL we frequently get phone calls on reference writing, what to include what to omit and such. We have published a quick guide for employers.
Writing references can be one of those administrative 'grudge' tasks nobody wants to do. If you are unsure or nervous about providing references and the content of such documents see this guide.
This quick guide which outlines obligations, content and best practices is available to Employer Support Package members for download from the Library section of the Employers Toolbox online, or for purchase by non-members on our website here.