Getting the emails you want to see and filtering out those you don't is a massive global IT issue. Every email platform has some sort of spam/junk mail filtering built in. You may find without taking some action with your email program our emails might get filtered out or blocked. The best way to combat this filtering is for you to add us to your safe sender list.

What are safe sender lists?

Safe sender lists are lists or filters you can create in your email client program. When a sender is added to a safe sender list, their emails are more likely to be delivered to the inbox rather than be filtered out into a spam or junk mail box.

Safe sender lists will never guarantee deliverability. But greatly decrease the chances of being denied deliverability or placed in the spam folder.

How to get added to a safe sender list

Every email program or platform has different ways of doing this, some simply call it an 'address book', others simply ask you to "mark as not spam". Below are instructions for getting added to safe sender lists for popular email clients. You can share these instructions with your recipients in your email.

AOL

Highlight the email address, then click "add contact" in the drop-down menu.

For more details about AOL mail, please visit the AOL Support page.

Apple Mail (OSX)

Open the email and right-click the sender's email address. Choose "Add to Contacts" or "Add to VIPs."

You can visit the Apple Mail Support page for more details about Apple Mail.

Apple Mail (iOS)

Add the "From" email to the address book by opening the message and tapping the "From" email address. Then tap "Create New Contact" to input the address.

You can visit the Apple Support page for more details about the Mail app.

Gmail

Open the contact list. Then click "New Contact" and input the "From" email address.

You can visit the Gmail Support page for more details about Gmail.

Microsoft - Outlook/Hotmail/Office

Open the email and click the ellipsis in the right corner. From the menu, click "Add to Safe senders."

If you want more information about Outlook.com, visit the Outlook.com Support page.

Office(365)

Click "Settings," then click "View all Outlook settings." Navigate to Junk email. Next, go to "Safe senders and domains" and add the domain or specific email address from which you would like to receive emails. Then save your settings.

You can visit the Office Support page for more details about Office(365).

Yahoo

From your Yahoo mailbox, click the ellipsis next to "Spam." Then click "Add Sender to Contacts."

If you want more details about Yahoo Mail, visit the Yahoo Support page.